When we collect your personal information, we store it in our customer databases, such as our ticketing platforms to manage your event access, our payment platforms to process your orders, our customer services platforms to manage any queries you have..

• When you create an account and buy tickets. When you create an account and buy a ticket, we will collect information directly from you. Depending on the service we are providing, this may include your contact and billing information, such as your name, street address, zip or post code, email, phone number and credit card.

• When using our websites and apps. When you use our websites or apps, we may use tracking tools like browser cookies and web beacons and technology like GPS and Wi-Fi to passively collect data about you, such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For the performance of our contract with you

• When you make purchases. We use your information when you buy a ticket so we can process your order

• send you customer service emails including booking confirmations and event reminders

• take payment

• provide you with customer support.

• Your account is your identity on RDR Promotion; it is how we ensure your ticket purchases are secure and connected to an individual. It is also the primary basis for determining how long we keep your information.

• Whenever you purchase a ticket, log into your account, or interact with us, we log this activity. So long as your account remains active we will continue to retain the information we have processed about you. For example we will:

• Retain your purchases or favorites so we can recommend relevant events;

• Keep your tickets assigned to you, so we continue to deliver events to true fans; and

• Keep your account validated and secure.

• Your information will be deleted if you either (1) request deletion of your account, in which case your account and associated information will be deleted within a maximum of 60 days .

• Aside from this account-based rule, the retention of your information is also determined on the following bases:

• To provide you with the services you have requested. For example, when you purchase tickets or services from us, we cannot delete your account while you have an upcoming event, as you would not be able to attend the event you have purchased.

• When a law requires us to retain your information. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account.

• When we have processed certain data with your consent. For example, if you have provided us with details of your accessible needs, if you withdraw your consent to this processing, we would delete that information.

• Safety & Security. We also maintain limited information in separate databases to keep our platforms safe and secure, such as to detect and prevent fraud, to power cyber security protections and to enforce our terms and any attempt to circumvent them.